Great question! The trade counter is useful to you in several ways. Firstly, if you’re in the area it can be quicker than waiting for a delivery. Secondly, we have experts whose brains you can pick. Finally, you can see before you buy which is invaluable as you could save some of your budget talking, looking and trying first! There are so many new products available now with exceptional quality that you will be genuinely amazed by. Before buying what you always buy, come check out any and all alternatives!

Another amazing question. It’s true, we do have some items at the trade counter we do not offer online. This is mainly due to keeping the number of products on our website down enough so that you can see the key items. In store, we offer tools, various cable spools, fixtures and fittings and general DIY items such as caulk, screws/plugs, cable ties, etc. The goal if you come to the trade store is that you don’t need to make a 2nd or 3rd stop to buy what we don’t sell!

It’s 2 years from your date of purchase. Every product has a unique barcode to help us determine its sale history.

Yes. If we have an installation expert in the trade store, they can advise you face-to-face. Otherwise, we’ll take your contact details and ensure you receive a quick response from an expert member of our team!

Yes, we have a no quibble returns policy. We ask that all unused goods are returned to us in the same condition they left the store.

These FAQs should provide valuable information to your customers and help them navigate the rental process with ease.